compliance & legal
information

FOR A SAFE BROWSING EXPERIENCE

1. Purpose

The purpose of this policy is to establish a transparent and structured process for clients to submit complaints,
provide feedback and suggestions, and report ethical concerns related to DIFACTO HK LIMITED and its
subsidiary’s Quality Control services. This policy ensures prompt, fair, and impartial handling of all
submissions to maintain trust, integrity, and professionalism in our services.

This policy applies to all clients of DIFACTO HK LIMITED and its subsidiary who utilize our factory audits,
goods inspections, and Quality Control services. It covers:
• Complaints regarding service quality, inspection accuracy, or procedural fairness.
• Feedback and suggestions for service improvement.
• Ethical concerns, including impartiality and conflict of interest issues

Clients can submit complaints, feedback, or ethical concerns through the following channels:
• Email: compliance@square-qc.services
• Written Letter: addressed to Compliance Department of DIFACTO HK LTD . Unit G . 15/F . TAL Building .
49 Austin Road . Kowloon . Hong Kong S.A.R.

Step 1: Submission
Clients should provide detailed information, including:
• Their company name and contact details.
• Description of the issue, feedback, or concern.
• Relevant order/inspection details (if applicable).
• Supporting evidence (photos, reports, emails, etc.).

Step 2: Acknowledgment
DIFACTO HK LIMITED and its subsidiary’s Compliance Department will acknowledge receipt within 2
business days and assign a unique case reference number.

Step 3: Investigation & Resolution
• A Compliance Officer will review the submission and, if necessary, liaise with relevant departments.
• If further information is needed, the client will be contacted.
• The investigation will be completed within 10 business days for general complaints and feedback. Ethical
concerns may require extended review.
• Clients will receive a formal response with findings, corrective actions (if applicable), or further steps.

If a client is not satisfied with the resolution, they may escalate the case by requesting a review from senior
management. Appeals should be submitted within 5 business days of receiving the resolution.

All submissions will be handled confidentially. Clients reporting ethical concerns will be protected from any
form of retaliation.

DIFACTO HK LIMITED and its subsidiary will review complaint trends and client feedback periodically to
enhance our Quality Control services and maintain our high standards of professionalism and integrity.

For any questions regarding this policy, please contact our Compliance Department at compliance@square-qc.services

The content available on this website (the “Site”) is provided for general reference and informational purposes
only. DIFACTO HK LIMITED reserves the right to modify or update the information at any time without prior
notice. While we strive to maintain accuracy and reliability, all information on this Site is offered “as is” without
any warranties, express or implied.

DIFACTO HK LIMITED does not guarantee the completeness, correctness, legality, or reliability of the content
published on this Site. We expressly disclaim any responsibility or liability for errors, omissions, or inaccuracies.
Users acknowledge that accessing and using this Site is at their own risk. DIFACTO HK LIMITED shall not be
responsible for any direct, indirect, incidental, or consequential damages – including but not limited to data loss,
system malfunctions, or exposure to malicious software – that may result from browsing the Site or relying on
its information.

Intellectual property

All content on this Site, including text, graphics, logos, and images, is the property of DIFACTO HK LIMITED
unless otherwise stated. Unauthorized use, reproduction, or distribution of any material from this Site is strictly
prohibited.

Governing law

This disclaimer shall be governed and interpreted in accordance with the laws of Hong Kong S.A.R. Any disputes
arising from the use of this Site shall be subject to the exclusive jurisdiction of the courts of Hong Kong S.A.R.

For any inquiries, please reach out to us at:
By mail at the following address:
DIFACTO HK LTD . Unit G . 15/F . TAL Building . 49 Austin Road . Kowloon . Hong Kong S.A.R.
By email at the following address: welcome@square-qc.services

Effective Date: 2025.JAN.1st
DIFACTO HK LIMITED (“DIFATO,” “we,” “us,” or “our”) values your privacy and is committed to protect your
personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when
you visit our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information we collect
We collect information through various means, including marketing tools, website interactions, and service
requests. The information collected may be categorized as follows:


A. Personally Identifiable Information (PII)
This includes data that can identify you personally, such as:
• Full Name
• Email Address
• Company Information
• Business Type and Industry
• Service and Product Preferences
• Contact Details (Phone Number, Mailing Address, etc.)
• Any other information voluntarily submitted via forms, surveys, or inquiries
We collect this information when you subscribe to newsletters, request information, register for events, or interact
with our services.

B. Non-Personally Identifiable Information (Non-PII)
This includes statistical and analytical data such as:
• IP Address
• Browser Type and Version
• Pages Visited
• Date and Time of Visit
• Referral Source (how you arrived at our website)
• Website Usage Patterns
This data is collected to analyze trends, improve website performance, and enhance user experience.

2. How we use your information
We may use your information for the following purposes:
• To provide and improve our services and website functionality
• To personalize your experience on our website
• To communicate with you regarding our services, promotions, or important updates
• To analyze data for business insights and service improvements
• To comply with legal obligations and regulatory requirements
• To protect our rights, property, and business interests

3. Data sharing and disclosure
We do not sell or rent your personal data. However, we may share your information with:
• Third-Party Service Providers: We may share data with trusted vendors that assist us in website
maintenance, data analysis, customer service, and marketing.
• Legal and Regulatory Authorities: If required by law, regulation, or to protect legal rights, we may disclose
information to comply with legal processes.
• Business Transfers: In case of a merger, acquisition, or business restructuring, personal data may be
transferred as part of the transaction.

4. Data security
We implement appropriate technical and organizational measures to protect your personal data from
unauthorized access, loss, alteration, or misuse. However, no online transmission or storage system is
completely secure, and we cannot guarantee absolute security.

5. Cookies and tracking technologies
Our website may use cookies and similar tracking technologies to improve user experience, analyze website
traffic, and personalize content. You can modify your browser settings to disable cookies, but this may affect
website functionality.

6. Your rights and choices
Depending on your location, you may have rights regarding your personal data, including:
• The right to access, correct, or delete your personal information
• The right to withdraw consent for data processing
• The right to restrict or object to data processing
• The right to data portability (where applicable)
To exercise your rights, please contact us using the information provided below.

7. Third-Party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content
of external sites. We encourage you to review their privacy policies before providing any information.

8. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated
“Effective Date.” We encourage you to review this policy periodically.

9. Contact us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
By mail at the following address:
DIFACTO HK LTD . Unit G . 15/F . TAL Building . 49 Austin Road . Kowloon . Hong Kong S.A.R.
By email at the following address: welcome@square-qc.services
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to our
collection, use, and disclosure of your information as described herein.

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